Frequently Asked Questions
50+ answers organized by topic. Still curious? Message us on Telegram — we reply fast.
General
What is BrandWeb Creations?
BrandWeb Creations is a premium website creation studio helping businesses, entrepreneurs, and brands launch stunning, high-performing websites since 2018.
Where are you based?
We're a fully remote team working with clients across North America, Europe, Asia, and beyond.
How do I get in touch?
Message us on Telegram at @usasmmitpro. We reply within 15 minutes to 1 hour.
Do you work with international clients?
Yes — over 60% of our clients are outside North America.
How long have you been in business?
Since 2018. Over 500 websites delivered across 40+ industries.
What makes you different from other agencies?
Every project is led by a senior designer and senior developer — no juniors handed the keys.
Do you have a portfolio?
Yes, see our portfolio page for 20+ recent projects.
Design
Do you design custom or use templates?
Every project is designed from scratch in Figma, tailored to your brand.
How many design revisions are included?
Three rounds of revisions are included in every package.
Can I see mockups before development?
Yes — you sign off on Figma mockups before we write a line of code.
Do you design for mobile first?
Every design is prototyped mobile-first and scales up to tablet and desktop.
Do you provide brand assets?
Logo, brand identity, and asset packages are available as add-ons.
Can you match my existing brand?
Absolutely — we work from your brand guidelines or help you create them.
Development
What technologies do you use?
WordPress, Webflow, Shopify, Next.js, React, Framer, and custom Node.js stacks — chosen for each project.
Is my website mobile responsive?
Yes, every site is fully responsive and tested on real devices.
Do you optimize for speed?
Every site is tuned to pass Core Web Vitals on mobile and desktop.
Will I own my website?
Yes — full code ownership and admin access transfer to you at launch.
Do you set up hosting?
We help you choose and configure hosting; monthly maintenance plans include hosting management.
Do you build custom integrations?
Yes — Stripe, HubSpot, Salesforce, Klaviyo, and custom APIs are all in scope.
E-commerce
Which platform is best for e-commerce?
Shopify for most stores; WooCommerce for content-heavy catalogs; custom for scale.
Can you migrate my existing store?
Yes — we handle platform migrations with zero data loss.
Do you set up payments?
Stripe, PayPal, Apple Pay, and regional processors are configured for you.
Can you help with product photography?
Yes, product photography is available as an add-on.
Do you handle abandoned-cart emails?
Klaviyo/Omnisend integration and full email flow setup are available.
Do you build subscription stores?
Yes — Recharge, Bold, and custom subscription platforms.
Maintenance
Do you offer ongoing support?
Monthly maintenance plans start at $99/month and include backups, updates, and security.
What happens if my site breaks?
Emergency support is available on all maintenance plans.
Do you provide backups?
Daily off-site backups with one-click restore.
Can you fix a site I didn't build?
Yes — we take over sites built by other agencies regularly.
Is SEO maintenance included?
Available as a separate plan for ongoing SEO work.
Pricing
How much does a website cost?
Starter sites from $299, business sites from $999, e-commerce from $1,699, and custom enterprise on quote.
Do you offer payment plans?
Yes — 50% to start, 50% at launch on most engagements. Custom terms for larger scopes.
Are there hidden fees?
No. Every quote is fixed-scope and fixed-price.
Do you offer refunds?
The 50% deposit secures your slot. Post-design sign-off, work is non-refundable but always revised until it's right.
Can I get a discount?
Bundled brand + website + maintenance packages are discounted. Ask on Telegram.
Process
How long does a website take?
1-2 weeks for landing pages, 2-4 weeks for business sites, 4-8 weeks for e-commerce and custom builds.
What do you need to start?
Your goals, target audience, existing brand assets (if any), and a Telegram chat with us.
How involved will I be?
As involved as you want — weekly check-ins are standard.
Do I need to write my content?
You can write it, we can write it, or we can co-write it. Copywriting is available as an add-on.
What happens after launch?
30 days of post-launch support is included; monthly maintenance is optional.